Operations
GV Manager
Working Hours: 10-12 hours per week
Duration: 6 months | Medium term
Number of positions: 1
Reporting to: MCVP Opp
DDL: 7th March
Available positions
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Job Description
National Management of GV Programs (outgoing and incoming)
Ensure the Implementation of the SoPs
Customer Experience Management
Ensure delivery of the Exchange Standards
Ensure Customer Support
Create and Maintain Response Protocols
Deliver Educational Spaces
Performance Tracking
Reporting
Requirements
Operations Background
Exchange Standards Understanding
B2C and B2B sales understanding
Customer Experience Management Understanding
KPI & MoS
# of RE
% of FI-CO CR
% of Exchange Standards Implementation
% of SoPs Implementation
Benefits
✅ Develop expertise in managing Global Volunteer (GV) programs on a national level.
✅ Gain hands-on experience in customer experience management
✅ Strengthen operational and process management skills
✅ Enhance B2C and B2B sales knowledge
✅ Improve performance tracking and reporting abilities
✅ Build problem-solving and customer support skills
✅ Deliver educational spaces, developing leadership and facilitation capabilities.
✅ Deepen understanding of exchange standards and compliance,
General Questions
1️⃣ What motivates you to apply for this role, and how does it align with your personal and professional goals?
2️⃣ Using a framework of your choice, analyze the last three predecessor terms, highlighting their biggest successes and challenges.
3️⃣ Identify three key skills you possess and explain how they will contribute to your success in this role and your team’s performance.
4️⃣ What are the best practices for accountability, and how do they align with your personal values?
5️⃣ What sets you apart as the best candidate for this specific role? Provide examples to support your answer.
Specific Questions
1️⃣ Why are you applying for this specific role?
2️⃣ What are your previous roles and how are they going to help you in case you get selected for the role?
3️⃣ Conduct a SWOT Analysis for the performance of our GV programs (incoming and outgoing) of the last MC Term and present three strategies that would boost it.For incoming, just consider the first semester of this year.
4️⃣ Propose a National Education Plan for the Commission and say how it would improve our performance as well as our processes.
